Privacy Policy

Dachshund Limousines Pty Ltd ("we", " us", "our") is committed to protecting the privacy and confidentiality of every client. This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Dachshund Limousines Pty Ltd (ABN 91 661 872 251) is a private chauffeur-driven limousine service operating a bespoke Mercedes-Benz VIP Sprinter. We are a NSW Point to Point Authorised Booking Service Provider (BSP-428106). We service Sydney, New South Wales, Australia and surrounding regions as a mobile service with no public street address. You can contact us at any time using the details in Section 9.

2. What Personal Information We Collect

When you submit a quote or enquiry through our website, contact us by phone, or otherwise engage our services, we may collect the following personal information:

• Identity and contact information: your full name, phone number, and email address (where you choose to provide it)
• Booking information: the date and time of your booking, pick-up location, drop-off location, number of passengers, hours required, and any destinations or details you provide in the free-text field of our quote form
• Service information: quotes, booking confirmations, itinerary details, special requests for the occasion, and correspondence about your booking
• Communication records: records of phone calls, text messages, and quote-form submissions
• Technical information: IP address, browser type, device information, and usage data collected automatically when you visit our website

We do not generally collect sensitive information (as defined under the Privacy Act). Where a booking involves special arrangements (for example, close-protection security), we will only collect sensitive information with your express consent and where it is reasonably necessary to deliver the service.

3. How We Collect Personal Information

We collect personal information:

• Directly from you when you submit a quote form on our website, call us, or otherwise correspond with us about a booking
• From third parties you have authorised (for example, a personal assistant, event planner, or another person arranging transport on your behalf)
• Automatically when you interact with our website (via cookies and analytics tools — see Section 6)

4. Why We Collect Your Information

We collect, hold, use and disclose your personal information for the following primary purposes:

• To respond to your enquiry and provide a clear, fixed quote
• To confirm and deliver your chauffeur booking, including planning your itinerary, stops and any special requests
• To communicate with you about your booking (confirmations, reminders, arrival updates, follow-ups)
• To process payments and manage billing
• To respond to enquiries and provide customer support
• To meet our legal, regulatory and contractual obligations, including those under NSW Point to Point transport law
• To improve our services, website and customer experience
• To prevent fraud and protect the security of our clients and vehicle

We will only use your personal information for a secondary purpose where you would reasonably expect it, where you have consented, or where it is otherwise permitted by law.

5. Disclosure and Storage of Personal Information

Your personal information may be processed through a third-party customer relationship and booking management system (CRM) used to operate our business. We may also disclose your personal information to:

• Service providers who help us run our business, including IT and hosting providers, website and CRM platforms, payment processors, and accounting providers
• Professional advisors such as lawyers and accountants
• Government, regulatory or law enforcement bodies where required by law
• Insurers where relevant to a claim
• Successors in title in the event of a business sale, merger or restructure
• Any other party with your consent

We require our service providers to handle your personal information consistently with this Privacy Policy and the Privacy Act. Some of these providers may store or process information outside Australia; before disclosing information overseas, we take reasonable steps to ensure it is handled consistently with the APPs.

We do not sell your personal information to third parties.

Client confidentiality and discretion. Given the nature of our clientele, client confidentiality and discretion are treated as a core operating principle of Dachshund Limousines Pty Ltd, not an add-on. We restrict access to client information to those staff and service providers who require it to deliver your booking, and we handle all client details with the same discretion expected of a five-star concierge service.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to recognise your browser, remember your preferences, and analyse how visitors use the site. You can disable cookies through your browser settings, but some features of the website may not function correctly as a result.

We may use third-party analytics tools. These providers may collect information about your use of our website and may set their own cookies. We use this information to understand traffic and improve the website. We do not use this data to identify you personally.

7. Your Rights — Access, Correction and Deletion

You have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of any information that is inaccurate, out of date, incomplete, irrelevant or misleading (APP 13)
• Request deletion of your personal information, subject to any legal or operational requirement to retain it (for example, for tax or booking records)
• Make a complaint about how we have handled your personal information

To make a request, please contact us by phone on 0495 043 504 (see Section 9). We will respond within a reasonable period, usually within 30 days.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a new "Last updated" date.

9. Contact Us

If you have questions, requests or complaints about this Privacy Policy or our handling of your personal information, please contact us by phone: